Frequently Asked Questions

Refurbished means the printer is a pre-owned unit that has been professionally inspected, cleaned, tested, and — where needed — had worn components replaced before being offered for sale. Every RefurbishedJet printer goes through a multi-stage quality process. Refurbished printers are not new, and may show minor cosmetic wear, but all functional performance is verified before listing.

Yes, when sourced and processed properly. Every printer we sell has passed a structured quality check covering physical condition, print output, paper handling, and connectivity. We back each unit with a 6-month warranty, so if a hardware issue arises under normal use, we will resolve it.

It may. Refurbished printers are pre-owned and can have minor cosmetic wear such as light scratches or scuff marks on the casing. This does not affect how the printer performs. Our listings describe the condition grade of each unit. Functional performance is fully tested and warranted.

Yes. Every unit is tested through our quality assurance process — including print output tests, paper feed checks, connectivity verification, and a final quality approval — before it is packaged and shipped.

Browse our store, select the printer you want, and follow the checkout process. You can pay securely by credit or debit card. Once your order is placed, you will receive an order confirmation email within a few minutes.

Yes. Our checkout uses SSL/TLS encryption and all card payments are processed by a PCI DSS-compliant third-party payment processor. We never store your card number, CVV, or banking details on our systems.

Contact us as soon as possible at support@refurbishedjet.com if you need to make a change. We process orders within 1–2 business days, so changes are more likely to be possible if you reach us quickly. Once an order has shipped, it can no longer be modified, but you can initiate a return after delivery.

Prices shown on product pages do not include sales tax. Applicable taxes, if any, are calculated based on your delivery address and displayed at checkout before you confirm payment.

Yes. Standard shipping is free on every order to all 50 U.S. states — no minimum order, no code required. Free standard shipping is the only shipping method we offer.

Free standard shipping, estimated delivery 3–7 business days. We offer one shipping method — free standard shipping — and it is always free.

No. We currently ship only within the United States, including Alaska and Hawaii. We do not ship to U.S. territories, APO/FPO addresses, or international destinations.

Once your order ships, we send a tracking number by email along with a direct link to the carrier's tracking page. If you have not received a shipping notification within 3 business days of ordering, email us at support@refurbishedjet.com with your order number.

We offer a 30-day return window from the date of delivery. Returns are free — we provide a prepaid return shipping label at no cost. All returns must be pre-authorized: email support@refurbishedjet.com with your order number to receive an RMA number before sending anything back.

No. Return shipping is free on all eligible returns. We email you a prepaid label as part of the return authorization.

Every printer comes with a 6-month limited hardware warranty provided by RefurbishedJet. It covers hardware defects that arise under normal use — including mechanical failures, print head issues, paper feed problems, and connectivity failures. Physical damage, consumable wear, and software issues are not covered.

No. Our warranty is provided by RefurbishedJet / Playton Gadgets LLC as the seller. We are an independent retailer and are not affiliated with HP or any original equipment manufacturer. Original manufacturer warranty coverage on refurbished units is not guaranteed — this is a seller warranty.

Email us at support@refurbishedjet.com with your order number and a description of the issue (photos help). We will review your claim within 24–48 business hours and arrange a replacement or refund depending on the situation and your preference.

RefurbishedJet is operated by Playton Gadgets LLC, an independent retailer specializing in professionally refurbished printers. We are not affiliated with, authorized by, or sponsored by HP or any other printer manufacturer.

We specialize in refurbished printers from leading manufacturers — widely supported brands for home and office printing. Our inventory includes laser printers, inkjet printers, all-in-one multifunction units, and wireless models.

Email us at support@refurbishedjet.com. Our team is available Monday through Friday, 9:00 AM – 6:00 PM CT. We aim to respond to all enquiries within 1–2 business days.