Shipping & Delivery

Orders placed on https://refurbishedjet.com are reviewed and processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays). Processing time covers order verification, quality inspection of the specific unit assigned to your order, and packaging preparation. It does not count toward delivery time.

Orders placed on a Friday after business hours or over the weekend enter processing on the following Monday. You will receive an order confirmation email immediately after checkout, and a separate shipment notification once your order leaves our facility.

We offer one shipping method: free standard shipping via established U.S. carriers including UPS, FedEx, and USPS. The carrier used for your order is determined by your delivery address and the size and weight of the shipment.

Delivery estimates are not guaranteed. Carrier capacity, weather events, and address factors can affect actual delivery dates. We do not offer expedited or express shipping.

Free standard shipping, estimated delivery 3–7 business days. Standard shipping is free on every order, shipped to any address in all 50 U.S. states, including Alaska and Hawaii. There is no minimum order value, no coupon code required, and no exceptions within the U.S. Free standard shipping is the only shipping option available and is applied automatically at checkout. We do not offer paid expedited or express shipping options.

As soon as your order ships, we send a shipment confirmation email to the address you provided at checkout. That email includes:

• The name of the carrier handling your delivery
• Your shipment tracking number
• A direct link to the carrier tracking page
• The estimated delivery window based on the shipping method selected

If you have not received a shipment notification within 3 business days of placing your order, email us at support@refurbishedjet.com with your order number and we will look into it promptly.

RefurbishedJet ships exclusively within the United States. We deliver to all 50 states, including Alaska and Hawaii. We do not currently ship to:

• APO/FPO/DPO military addresses
• U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa
• International destinations outside the United States
• P.O. Box addresses for large shipments (carrier restrictions may apply)

If your shipping address falls outside our supported delivery area, we will notify you by email and cancel the order with a full refund to your original payment method.

Every printer shipped from our facility is inspected before packaging and packed with appropriate cushioning, foam inserts, and protective wrapping to withstand standard carrier handling. We use appropriately sized boxes to minimize movement inside the package. For particularly large or heavy units, double-wall corrugated cartons are used. Our goal is for every unit to arrive in the same condition it was in when it left us.

All inventory displayed on our website reflects available, ready-to-ship stock. In the rare event that a unit becomes unavailable after your order is placed:

• We will notify you by email within 1 business day
• You may choose to wait if the item is expected back in stock, or cancel the item for a full refund to your original payment method
• If you choose to cancel, the refund will be processed within 5–7 business days

Estimated delivery windows are based on normal carrier operating conditions and are not contractual guarantees. Circumstances that may extend delivery time include:

• Severe weather or natural disasters affecting carrier routes
• Peak shipping periods such as holiday seasons
• Incorrect or incomplete delivery address provided at checkout
• Carrier volume surges or facility disruptions

RefurbishedJet is not responsible for delays that arise after the order has been handed to the carrier. If your package is significantly delayed beyond the estimated window, email us at support@refurbishedjet.com and we will follow up with the carrier on your behalf.

If your tracking information shows delivered but you have not received the package, or if the package arrives with visible damage, take the following steps:

1. Check with neighbors and any building access points — carriers sometimes leave packages out of direct line of sight.
2. If the package is genuinely missing or arrives damaged, email us at support@refurbishedjet.com with your order number, the tracking number, and photos of any damage if applicable.
3. We will file a carrier claim on your behalf and arrange a resolution — either a replacement shipment or a full refund, depending on your preference and stock availability.

Please retain all packaging materials and photographs of damage until the claim is resolved.