Privacy Policy

This Privacy Policy applies to the website https://refurbishedjet.com and all associated order and communication processes operated by Playton Gadgets LLC, doing business as RefurbishedJet, located at 2920 S Wentworth Ave APT 3, Chicago, IL 60616. When you visit our website, browse products, place an order, or send us an enquiry, we handle your information in the ways described below. By using our website, you agree to the terms of this policy.

Information you provide directly:

• Full name
• Email address
• Billing address and shipping address
• Order details and purchase history
• Messages sent through our contact form or by email

Payment card details are entered directly into our secure, PCI-compliant payment processor. We never receive, transmit, or store full card numbers on our systems.

Information collected automatically:

• IP address and approximate geographic location (city/state level)
• Browser type, version, and operating system
• Pages visited, links clicked, and time spent on pages
• Referring website or search query that brought you to our site
• Device type (desktop, mobile, tablet)

This automatically collected data is used for security monitoring, fraud detection, site performance analysis, and advertising measurement. It does not identify you by name unless combined with information you have provided directly.

We use the information we collect for the following purposes:

• Order fulfillment — processing your purchase, coordinating shipment, and sending tracking information
• Order communications — sending order confirmations, shipping notifications, and refund or return status updates
• Enquiry responses — replying to questions submitted by email or contact form
• Fraud prevention — reviewing orders for signs of unauthorized activity and verifying identity when necessary
• Website improvement — analyzing aggregate traffic and user behavior to improve site structure and content
• Advertising — measuring and attributing the performance of our paid search and display advertising campaigns
• Marketing emails — only if you have expressly opted in to receive promotional communications from us

We do not use your personal information for any purpose incompatible with the above without your explicit consent.

We send transactional emails (order confirmations, shipping notices, refund confirmations) to all customers as part of the fulfillment process. These are necessary to the service and are not marketing emails.

If you explicitly opt in to receive marketing communications — for example, by subscribing to our mailing list — you may receive occasional emails about:

• New inventory or restocked printer models
• Promotional pricing or limited-time offers
• Refurbished printer buying guidance and general product information

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing us at support@refurbishedjet.com with "Unsubscribe" in the subject line. We will process your request within 5 business days. We do not sell, rent, or share your email address with third parties for their own marketing purposes.

All payment transactions on https://refurbishedjet.com are processed by third-party PCI DSS-compliant payment processors. Our website uses SSL/TLS encryption (indicated by "https" in your browser address bar) to protect data transmitted between your browser and our server. We do not store payment card numbers, CVV codes, or bank account details on our systems at any point. Payment processing is handled entirely within the secure environment of our payment provider.

Our website uses cookies — small text files stored on your device — as well as similar tracking technologies such as pixels and web beacons. Cookies are used for:

• Essential functionality — maintaining your shopping session and cart state
• Analytics — understanding how visitors navigate the site so we can improve it
• Advertising attribution — measuring whether a click on one of our ads resulted in a purchase
• Remarketing — showing relevant ads to previous visitors on other platforms

You can manage or disable cookies through your browser settings. Disabling non-essential cookies will not prevent you from browsing our site or placing an order, though some features such as persistent cart state may be affected.

We use the following third-party advertising and analytics platforms:

• Google Analytics — traffic and behavior analysis
• Google Ads — paid search advertising and conversion tracking
• Microsoft Advertising (Bing Ads) — paid search advertising and conversion tracking
• Meta Pixel — social advertising and retargeting via Facebook and Instagram

Each of these platforms may set their own cookies and collect data according to their own privacy policies. You can manage your preferences through: Google Ad Settings, Microsoft Privacy Dashboard, and the Meta Ad Preferences center. Opting out of advertising tracking does not opt you out of seeing ads — it only affects whether those ads are personalized based on your browsing history.

We do not sell personal data. We share limited data with third parties only where necessary to operate our business:

• Payment processors — to authorize and complete your transaction
• Shipping carriers — your name and delivery address are shared with the carrier fulfilling your order
• Analytics and advertising platforms — aggregated and pseudonymous behavioral data for site performance and ad measurement
• Legal or regulatory authorities — only if required to comply with a valid legal obligation, court order, or law enforcement request

All third-party service providers we work with are required to handle your data securely and only for the purpose for which it was shared.

We retain personal information only as long as necessary to fulfill the purposes described in this policy. Order records are retained for a minimum of 5 years to satisfy accounting, tax, and legal obligations under applicable U.S. law. Contact and enquiry records are retained for up to 2 years from the date of the most recent communication. Marketing preferences and opt-out records are retained indefinitely to ensure we respect your choices. When data is no longer needed for any active purpose, it is securely deleted or irreversibly anonymized.

Depending on your state of residence and applicable law, you may have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, email us at support@refurbishedjet.com with "Data Request" in the subject line. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information. You may:

• Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
• Request disclosure of the categories of sources from which that information was collected and the business purpose for collecting it
• Request deletion of personal information, subject to certain exceptions
• Opt out of the sale of your personal information

RefurbishedJet does not sell personal information as defined by the CCPA. To submit a CCPA data request, email support@refurbishedjet.com with "CCPA Request" in the subject line. We will not discriminate against you for exercising any CCPA rights.

Our operations are based in the United States. All data we collect is processed and stored on servers located within the United States. If you access our website from outside the United States, please be aware that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country of residence. By using our website, you acknowledge and consent to this transfer.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. If you believe we may have inadvertently collected such information, please contact us at support@refurbishedjet.com.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of https://refurbishedjet.com after any change constitutes acceptance of the updated policy.